Course Fees Outstanding Policy

Course fees are required to be paid in full on or before the agreed/scheduled training date (unless otherwise agreed). If course fees are not paid in full, HRWS reserves the right to cancel or postpone the course/s.

For any course fees outstanding, after the agreed accounts payable term, a 10% fee compounded for every week overdue may be applied.

Cancellation Policy

Cancellations made within the 7 days of the agreed/scheduled training date are non-refundable (exceptional circumstances considered).

Cancellations made within the 7 day period can be, where possible, moved to the next suitable date or you may substitute another person who meets the course eligibility criteria in place of the original student.

If HRWS is unable to provide, has to postpone or cancel any scheduled training, a full refund of fees paid relating to the cancellation will be made or an alternative course date will be provided.

Complaints Policy

High Risk Work Solution's clients and students are encouraged to make immediate comment on any areas of concern that they have or opportunities for improvement that they identify through their participation in training or assessment at High Risk Work Solutions. This may include appealing assessment decisions or processes involved in our services. The emphasis will always be on resolving any concerns to the satisfaction of the client/student.

The High Risk Work Solutions Complaints, Appeals and Opportunity for Improvement procedure is summarized below:

1. In the first instance, the client or student is encouraged to discuss the complaint, appeal or opportunity with the High Risk Work Solutions staff member involved in the matter. If the matter can not be resolved, then:

2. The client or student is requested to document the nature of the complaint, appeal or opportunity. The client or student will be encouraged to discuss the matter with a High Risk Work Solutions staff member who has not previously been involved in the matter. If the matter still can not be resolved, then:

3. An appropriate legal or independently impartial conciliation organisation will be invited to provide advice and to support a resolution. Examples of such organisations may include the RTO who offered the qualification or another RTO and/or the relevant Industry Skills Council.

Note: The cost of responding to complaints, appeals or opportunities, after Stage 2 in the process as above, shall be borne by High Risk Work Solutions and/or the client or student as determined by the independent organisation.